Return Policy
This Return Policy applies to digital products purchased from Wildernessoecart through wildernessoecart.world. We are located at 186 Victoria Street West, Auckland CBD, Auckland 1010, New Zealand.
Digital Products
Our products consist primarily of digital habit planning tools, framework access, and downloadable content. No physical goods are shipped unless specifically requested as a printed checklist add-on.
Eligibility for Refund
You may request a refund within 14 days of purchase if:
- You have not activated or accessed the purchased digital product.
- The product file or access credentials were not delivered due to a technical error on our side.
- The product description materially differs from what was delivered.
Non-Refundable Situations
Refunds are generally not available when:
- Digital access has been activated or download links have been used.
- The 14-day return window has expired.
- The request is based on dissatisfaction with personal planning outcomes, as results depend on individual use.
How to Request a Return
To initiate a return or refund request, contact us with your order details:
Email: contactus@wildernessoecart.world
Phone: +64 9 379 9550
Include your full name, email used at purchase, order date, and product name. We will review your request within 5 business days.
Refund Processing
Approved refunds are processed to the original payment method within 10 business days. Processing times by your bank or payment provider may vary.
Consumer Guarantees
Under the New Zealand Consumer Guarantees Act 1993, you have certain rights regarding the quality and fitness of goods and services. Nothing in this policy limits those statutory rights where they apply.
Printed Materials
If you receive a physical printed checklist, return conditions for physical goods apply. Items must be returned in unused condition within 14 days. Return shipping costs are the responsibility of the customer unless the item was defective or incorrectly shipped.
Contact
For return inquiries, contact our support team at contactus@wildernessoecart.world or through our contact page.